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Take a guided tour to see how Dynamics 365 Business Central helps you:

• Adapt faster using flexible deployment options and innovative solutions that allow you to migrate to the cloud with confidence.
• Work smarter with connectivity between Office 365, Teams, and your business systems to improve productivity across the board.

Perform better through increased business visibility and knowledge-sharing with anytime, anywhere access.

Power BI Premium Per User provides access to enterprise business intelligence (BI) and analytics capabilities. Its flexible individual seat licensing caters to small and medium-sized businesses.

Power BI Premium Per User allows organizations to license Premium features on a per-user basis.

Premium Per User (PPU) includes all Power BI Pro license capabilities, and also adds features such as paginated reports, AI, and other capabilities that are only available to Premium subscribers.

With a PPU license, you do not need a separate Power BI Pro license, as all Pro license capabilities are included in PPU.

You can get a trial version of Premium Per User (PPU) through Microsoft 365, as long as your organization has not restricted PPU licenses. Trials are enabled through the portal, similar to how Power BI Pro licenses are initiated.

The following table describes the Premium Per User (PPU) features against a Premium capacity:

Cloud and edge scale units enable distribution of shop floor and warehouse execution workloads among different environments. This functionality can help improve performance, prevent service interruptions, and maximize uptime. It’s provided by the following add-ins:

• Cloud Scale Unit Add-in for Dynamics 365 Supply Chain Management

Companies that work with manufacturing and distribution must be able to run key business processes 24/7, without interruption and at scale. Cloud and edge scale units enable companies to run key mission-critical manufacturing and warehouse processes without interruption, even when faced with occasional network connectivity or latency issues.

Scale units and dedicated workloads

Scale units extend your central Supply Chain Management hub environment by adding dedicated processing capacity. Scale units can run in the cloud. Alternatively, they can run on the edge at your local facility premises. Scale units can temporarily be disconnected from the hub environment. When they are connected, scale units receive all the information that is required to run the dedicated processing for assigned workloads.

Dedicated manufacturing execution workload capabilities in a scale unit

For manufacturing execution, cloud and edge scale units deliver the following capabilities, even when the edge units aren’t connected to the cloud:

• Machine operators and shop floor supervisors can access the operational production plan.
• Machine operators can keep the plan up to date by running discrete and process manufacturing jobs.
• The shop floor supervisor can adjust the operational plan.
• Workers can access time and attendance for clock-in and clock-out on the edge, to ensure correct worker pay calculation.

Dedicated warehouse management workload capabilities in a scale unit

For warehouse management, cloud and edge scale units deliver the following capabilities, even when edge units aren’t connected to the cloud:

• Processing of selected wave methods is enabled for sales orders and demand replenishment.
• Warehouse workers can run sales and demand replenishment warehouse work by using the Warehouse Management mobile app.
• Warehouse workers can inquire into on-hand inventory by using the Warehouse Management mobile app.
• Warehouse workers can create and run inventory movements by using the Warehouse Management mobile app.
• Warehouse workers can register purchase orders and do put away by using the Warehouse Management mobile app.

Business Central will be available starting July in the below countries:

1. Lebanon
2. Greece
3. Turkey
4. Algeria
5. Egypt
6. Malta
7. Morocco
8. Qatar
9. Saudi Arabia
10. Tunisia
11. India
12. Romania
13. Bangladesh
14. Kenya
15. Sri Lanka
16. Nigeria

Business value

There is a large demand for Dynamics 365 Business Central online. Microsoft is increasing the global availability to cover more countries and regions so that small and midsized businesses across the world can achieve more.

Feature details

Expansion to new countries regions is achieved through partner-led localization. Our partners create the relevant localization apps that are then published to AppSource. In combination with the built-in language offerings, Dynamics 365 Business Central is then available to serve customers in the new regions.

For more details >

Please contact your account manager or team@bpsme.com for more info

On February 1, 2021, the following products will be changed to end-of-life:

• Dynamics 365 Customer Service Insights (including “Additional Cases”)
• Dynamics 365 Virtual Agent for Customer Service

The “Customer Service Insights” standalone experience is moving into “Dynamics 365 Customer Service”, where customers can find the same capabilities deeply embedded in the customer service experiences.

What is customer service insights?

Dynamics 365 Customer Service Insights helps both agents and customer service managers make better decisions and proactively improve customer satisfaction by using artificial intelligence (AI) and analytics capabilities for Customer Service and Omnichannel. You can empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging with customers.

As an agent, you can leverage real-time similar cases and knowledge article suggestions that are customized for the current context. The AI-driven technology empowers agents to help solve customer issues more quickly, improving resolution rates and customer satisfaction.

These capabilities are deeply embedded into the core agent and manager experiences in Customer Service and Omnichannel.

Our vision for Microsoft Dynamics 365 Project Operations is to connect teams across the project delivery lifecycle and unlock the business agility and resilience needed for success. Today, we are announcing the next milestone in achieving that vision and invite you to participate in the Dynamics 365 Project Operations Preview Program.

Get more accurate quotes and perfect sales to delivery hand-offs

Your sales team will provide the best customer experience from the first touch point by creating project proposals that outline scope and provide more accurate quotes. Be sure to take the time to create a full client proposal, including delving into the flexible and multidimensional pricing capabilities, as well as the project planning functionality, that is key to nail the hand-off from sales to project delivery teams.

Optimize resource scheduling with accurate demand forecasting

People are the cornerstone of your project-based services businesses—making it imperative to retain top performers. Project Operations helps you take better care of your people by making the best use of their time and skillset, while providing insights on resource utilization across the business. Explore how you can match team member skillsets with project demands. And don’t miss the advanced scheduling engine that simplifies resourcing processes. Increased awareness of how you are utilizing your resources allows you to make better workforce decisions, resulting in better quality of work and higher customer and employee satisfaction.

Improve collaboration across all team members

With your teams operating remotely, it is important to keep everyone connected and working efficiently. While evaluating Project Operations, we suggest you dig into the forecasting and dashboards that will ensure team members have the data they need to make confident decisions. Also, check out Microsoft Teams to keep everyone connected, as Project Operations will allow for Microsoft Teams integration to facilitate world-class collaboration and teaming. In addition, keep in mind that Project Operations is built on the Microsoft Power Platform and you can expand your team’s access to business intelligence with Microsoft Power BI.

Deliver projects on-time and on-budget

Empower your project teams to be responsive by enabling consistency in practice and procedures with true process governance. Explore Microsoft Project for the web project management tools that are embedded in Project Operations. Take a look at the project planning capabilities, Kanban board, and Gantt charts that let users see project timelines in relation to one another. The rise in the need for enhanced mobility among your project team members and delivering an outstanding customer experience is more important than ever, so ensure you explore Project Operations from your mobile devices.

Drive financial performance and increase project profit margins

Last, but definitely not least important, delve into the comprehensive project costing and accounting capabilities of Project Operations. You will want to take the time to look at budgeting, forecasting, time and expense tracking, project costing, and billing capabilities. And don’t forget to dig into the financial insights and metrics that will keep profit margins front and center.

Get everything you need to run your project-based services business—quotes, resourcing, project delivery, time and expense, project accounting, and business intelligence—all in one solution for better insight, collaboration, and visibility. Project Operations ensures you can deliver exceptional services to your customers on-time and on-budget, every time.

phone call activities related to an opportunity, and then to factor these signals into the score.

Capturing activities to determine opportunity health

A healthy opportunity will usually have activities happening in it like email messages, meetings, and phone

calls.

Many of our predictive opportunity scoring customers were gathering these signals manually to determine

opportunity health.

Microsoft has replaced the need for customers to manually track activities by using AI to gather activities,

approving prediction accuracy, and compensating for cases where sellers do not diligently update the

opportunity fields.

This can help the seller make more educated choices about what the best next action might be.

For example, a high level of activity may indicate that the opportunity is heating up and is worth attention.

Likewise, an opportunity with where the activity level is low may need immediate attention.

Here’s an example showing the opportunity score improving

Here's an example showing the opportunity score declining:

Connecting opportunities with activities

In addition to activities that are explicitly connected to opportunities, an algorithm is developed to infer

indirect connections between activities and opportunities, using Contact and Account activity timelines.

Since these are not trivial connections (for example, an account may have multiple opportunities), AI is

assigning them appropriate predictive weights.

How the predictive opportunity scoring model is trained

First, we make sure, automatically, that the data we have is meaningful and contributing to the prediction.

Then we look at each recent activity level of every opportunity and try to find a correlation between this

signal and the likelihood of winning the opportunity.

After the model is trained, we can view the open opportunities in the system and give them a score based

on past examples.

What the AI does is learn how recent activity level affects the likelihood to win an opportunity in your

organization.

What is changing? 

DYNAMICS 365 PROJECT OPERATIONS

New application came on October 1, 2020. Going forward, all roadmap investments for the PSA software market will be done through this application.

DYNAMICS 365 PROJECT SERVICE AUTOMATION

There will not be any immediate disruption. Microsoft will work to transition you to at your pace. This service will continue running for customers on CSP until October 1, 2022 and EA until October 1, 2024, or until current contract ends, whichever comes first. Contract renewals will continue until October 1, 2021. Microsoft will offer a migration path to Project Operations. Current customers will be grandfathered into the new SKU and pricing.

PROJECT MANAGEMENT AND ACCOUNTING (PMA)

There will not be any immediate disruption. Microsoft will work to transition customers. SKU adjustments and entitlements for new customers will go into effect on October 1, 2020, moving from Finance to Project Operations. Microsoft will offer a migration path to Project Operations. Current customers will be grandfathered into the new SKU and pricing.

MICROSOFT PROJECT

Will be continued to be sold as PM and PPM solutions and common core capabilities Project for the web will incorporated natively into Dynamics 365 Project Operations.

Dynamics 365 Customer Voice is an enterprise feedback management solution that empowers everyone in the organization to develop enterprise-grade surveys to collect timely feedback from the customers and employees. With point-and-click simplicity and AI-assisted features everyone has the tools to create, send, and analyze custom surveys that integrate directly into the workflows and the organization’s business system.

Customer Voice License: